• Camp Coordinator, Headfirst Summer Camps: 2017-1764

    Location
    US-DC-Washington, DC
    Category
    Site Leaders & Coordinators - Seasonal

  • The Position:

    Reporting to the Site Leader, the Camp Coordinator works closely with fellow on-site leadership and HQ staff to coordinate and complete the customer service and administrative tasks necessary to run a top-quality camp. The Headfirst Summer Camps Camp Coordinator brings the Headfirst Summer Camps mission to life by acting as a key contributor to the day-to-day operational quality, safety, and success of camp.  Based in the on-site camp office, the Camp Coordinator must be an inspirational and detail-oriented project manager who can help resolve any on-site issue that may arise. The Camp Coordinator must also be an organized and discrete administrator who can maintain complete and accurate camp records. Finally, the Camp Coordinator must be a dedicated and composed professional who can act as a representative for Headfirst Summer Camps to camp families, communicating effectively both verbally and in writing.


    The Work:

    Pre-Camp Season

    • Tap into your existing professional and personal network to help recruit and retain staff for your site.
    • Attend leadership training in late spring and/or early summer.
    • Attend and help facilitate Counselor’s trainings in late May and/or early June.
    • Participate in all required webinars and online trainings.
    • Assist with the mobilization of site (including, but not limited to, set up, equipment organization, operational & logistics planning).
    • Submit all required paperwork on time.

    Camp Season

    • Work with the Site Leader and fellow leadership team members to anticipate, identify, and resolve all camp-related issues.
    • Communicate respectfully and clearly with parents over the phone and in-person to resolve all issues. 
    • Interact with families to ensure that each camper has a positive camp experience, representing the site and Headfirst Summer Camps with poise and professionalism.
    • Check and return all phone messages throughout the day, and serve as the primary customer and HQ point-of-contact during camp hours.
    • Print camp reports daily to distribute to the Program Leaders at the morning meeting.
    • Update and maintain the Service Recovery platform.
    • Maintain accurate and complete payroll records and daily attendance and tardiness list for each program.
    • Maintain an accurate inventory of all camp materials including technology, eye black, and print collateral.
    • Coordinate special scheduling requests from camper families, including early and late pickup of campers, ensuring campers are in the right place at the right time.
    • Coordinate the camp’s deployment of Runners to needed areas throughout camp and coordinate the camp’s deployment of Rescue Rangers to areas of the camp that may need additional staff.
    • Coordinate the camp’s Before Care and After Care to ensure adequate staffing.
    • Work with the Talent Department and your Staff Coordinator to monitor Counselor timesheets, schedules, tardiness, and attendance.
    • Take responsibility for the cleanliness, organization, and pre- and post-camp mobilization of the camp office.
    • Participate in and help facilitate all required in-season trainings, webinars, and team meetings.
    • Meet and enforce the Headfirst Summer Camps dress code and appearance requirements.
    • Attend all special events as assigned, interacting with families and assisting with set up/clean up.
    • Report any issue, question, or concern regarding the campers promptly to the Site Leader; notify appropriate on-site and/or HQ leadership immediately of any evidence of substance abuse, child abuse, child neglect, severe medical conditions, individuals appearing to be under the influence of alcohol or controlled substances around campers, or any other potentially dangerous conditions or situation.
    • Demonstrate ethical and professional behavior in working with campers, campers’ families, fellow leadership and other team members, and facility partners, while upholding the Headfirst Summer Camps core values at all times.
    • Adhere to state law, Headfirst Summer Camps policies and procedures, and contractual obligations.
    • Take on additional responsibilities as assigned by the Headfirst Summer Camps Site Leader or HQ staff and not otherwise prohibited by law or regulation.


    The Requirements:

    • At least 18 years of age.
    • High school graduate – or equivalent educational experience – and more than one full year out of high school in summer 2018
    • Experience teaching or working with children.
    • Preferred: Completion or pursuit of a degree in a business, sport, and/or education-related field.
    • Ability to communicate effectively and respectfully at all times and in all situations.
    • Ability to work well with a variety of age, interest, skill, and developmental levels.
    • Ability to exercise good judgement, follow instructions, and properly implement Headfirst processes and policies in order to ensure the safety and emotional well-being of campers and team members.
    • Ability to approach each day and its unique challenges with enthusiasm, patience, and a sense of humor.
    • Ability to successfully complete a background check subject to applicable law.
    • Ability to successfully perform all essential job functions (please note: this description reflects the current assessment of essential functions; it does not proscribe or restrict the tasks that may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact the Headfirst Summer Camps Talent Department for more information.


    The Character:

    • An impassioned enterpriser who shares The Headfirst Companies’ core mission and values, and believes in our ability to work together to make a difference in the lives of children and young adults.
    • A highly motivated self-starter who is autonomous and dependable.
    • A team player who approaches professional hurdles with a strong sense of individual responsibility and a sincere emphasis on team over self.
    • A consummate professional who has the ability to prioritize and multi-task, managing several projects concurrently, sometimes under pressure, and often with tight deadlines, while maintaining a positive attitude and professional demeanor.
    • A vocal, energetic, and enthusiastic leader who possesses the charisma, passion, and polish to serve as an ambassador of The Headfirst Companies.
    • A doer who has an entrepreneurial spirit and a focus on finishing the job every day.
    • A problem-solver who assumes responsibility beyond what is asked, and takes initiative
    • A flexible, coachable, and down-to-earth teammate who has the desire and capacity to grow through self-reflection, and by both providing and receiving thoughtful, constructive performance feedback
    • A patient individual with a stellar sense of humor.

    The Headfirst Companies are proud to be Equal Opportunity Employers.

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